POPIA Compliance Notice

POPIA Compliance Notice

1. Responsible Party

Chemplanet Scientific Solutions (Pty) Ltd
Registration Number: 2019/549346/07
Information Officer: Cosmas Mutsimhu
Email: info@chemplanet.co.za
Phone: (+27) 63-571-0130

2. Purpose of Processing

We collect and process personal information for the following legitimate business purposes:

  • Responding to inquiries and providing quotations
  • Providing equipment service and maintenance
  • Scheduling and conducting product demonstrations
  • Fulfilling contractual obligations
  • Complying with legal requirements

3. Information We Collect

Depending on the nature of your inquiry, we may collect:

  • Contact details (name, email, phone, company)
  • Professional information (job title, industry)
  • Equipment information (for service requests)
  • Communication preferences
  • Technical data (IP address, browser information)

4. Data Retention Periods

Data Type Retention Period Purpose
General Inquiries 12 months Follow-up and record keeping
Service Requests 36 months Warranty and service history
Demo Requests 6 months Follow-up and feedback
Marketing Consent Until withdrawn Marketing communications

5. Your Rights Under POPIA

You have the right to:

  • Be notified that your personal information is being collected
  • Access your personal information
  • Correct inaccurate personal information
  • Request deletion of your personal information
  • Object to the processing of personal information
  • Lodge a complaint with the Information Regulator

6. How to Exercise Your Rights

To exercise any of your rights, please contact our Information Officer:

Email: info@chemplanet.co.za
Phone: (+27) 63-571-0130

We will respond to your request within 21 business days as required by POPIA.

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Regular security audits
  • Access controls and authentication
  • Employee training on data protection
  • Secure data storage and transmission

8. Updates to This Notice

This notice was last updated on 02/01/2026. We may update this notice periodically to reflect changes in our practices or legal requirements. The current version will always be available on our website.

9. Information Regulator Contact Details

If you wish to lodge a complaint, you may contact the Information Regulator:

Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Phone: +27 (0)12 406 4818