Proactive care programs designed to maximize uptime, extend equipment lifespan, and ensure data integrity.
Silver Program
Visit Frequency: Annual scheduled visit
Support Availability: Business hours support
Guaranteed Uptime: ≥97% operational availability
Response Time: Next business day
Parts Coverage: 70% parts and labor
Additional Features: Email and portal support, annual performance review
Ideal For: Teaching laboratories, occasional-use instruments, budget-conscious facilities
Monthly Cost Range: R 3,000 – R 8,000 (varies by instrument)
Gold Program
Visit Frequency: Semi-annual scheduled visits
Support Availability: Business hours + emergency after-hours
Guaranteed Uptime: ≥98.5% operational availability
Response Time: 8-hour maximum (metro areas)
Parts Coverage: 90% parts and labor
Additional Features: Remote monitoring, standard phone support, bi-annual performance review
Ideal For: Research laboratories, quality control departments, medium-throughput facilities
Monthly Cost Range: R 5,000 – R 15,000 (varies by instrument)
Platinum Program
Visit Frequency: Quarterly scheduled visits
Support Availability: 24/7/365 emergency support
Guaranteed Uptime: ≥99.5% operational availability
Response Time: 4-hour maximum (metro areas)
Parts Coverage: 100% (excluding consumables)
Additional Features: Remote predictive monitoring, priority phone routing, annual performance review
Ideal For: Critical production environments, regulated laboratories, high-throughput facilities
Monthly Cost Range: R 8,500 – R 25,000 (varies by instrument)
Custom Maintenance Plans
Need something different? We design bespoke maintenance schedules for:
Multi-vendor laboratory environments
Seasonal usage patterns
Critical research timelines with specific downtime windows
Budget optimization requirements
Specialized instrumentation with unique service needs
Maintenance ROI Considerations:
Unplanned downtime costs laboratories an average of R 50,000 per day in lost productivity. Our maintenance programs typically deliver 300-500% ROI by preventing catastrophic failures, extending instrument lifespan by 40-60%, and ensuring consistent data quality.